Electronic Government (E-Government) is the provision of Government products and services through electronic technologies such as Internet, E-mail, Electronic Document Management Systems, and electronic payment (Financial Management Systems)/service delivery.
Currently, a number of initiatives are being undertaken within the public sector. The number of ICT projects has increased over the years resulting in building blocks such as the Integrated Financial Management Information System (IFMIS) Project, Payroll Management and Establishment Control Project and building of Local Area Networks;
these are central to the establishment of E-Government. However, such building blocks are being implemented in the public sector with very little coordination and integration with existing systems at operational level. In addition, over-duplication of telecommunications infrastructure has resulted in inefficient and ineffective projects with very little positive impact on the overall development agenda. Some of the challenges in E-Government development include;
- Inadequate and fragmented ICT infrastructure and connectivity within the public sector;
- Lack of supportive institutional framework to coordinate and promote E-Government development;
- Inadequate manpower in the area of computing and information technology in the public sector;
- Concerns about security of information as well as inadequate mechanisms for information flow within the public sector.